I should have paid attention to the reviews; they tell the whole story! I'm unhappy with the entire process! The holiday season is already stressful, and we spend our hard-earned money for our family. I've never faced issues returning or exchanging online products, especially when expecting new items. I wasn't satisfied with the shoes; one looked used and the other was not to my liking. I managed to return one pair and get a refund, but I dislike hidden policies. If this is how the company operates, you've lost a customer for good. I visited the store to return and even offered to exchange, but the clerk informed me of a policy from the district manager. That did not sit well with me, and I won't be giving them any more of my business!
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