My package was delivered to a completely different address despite providing the correct one. The delivery photo showed a location that isn't mine. FedEx later confirmed they couldn't retrieve the package and advised me to contact the shipper. I did so, providing clear proof including photos and footage. However, the company refused to help. Now, I am out $81.31 for an item I never received. This experience has been incredibly frustrating and disappointing, and I expected much better customer service. I will not order from them again and warn others about the lack of customer protection.
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