When visiting the Shore Excursion Group Website, it has you put in the name of your ship and the date you will be in port. Once you do that, it shows you which excursions are available.
On our recent cruise I booked two. One for Konoko Falls in Jamacia and one for a beach day in Grand Caribbean.
The Shore Excursion Website clearly states that the Konoko Falls excursion is a 2 hour excursion and is a 15-20 minute drive from the port. Our driver met us promptly and we began to drive. 30 minutes into our drive we asked if we were almost there. Hi informed us that we were still 40 minutes form the falls!!
We ended up driving 90 minutes to get to the falls, and 60 minutes to get back to the boat. We missed our on-board reservations as the excursion took way more than the 2 hours that were advertised.
Back on the boat I called the 24-hour traveler assistance line and got no response. I emailed both from the website and using the reply email when we booked our tickets. I expressed my dismay, the fact that we lost money because we couldn’t do the on-borad activities we had planned, and I requested a refund.
Additionally, I said I was skeptical of the veracity of our excursion in Grand Bahama and I wanted to cancel that as well. No body ever got back to me.
When we returned home, I emailed and reached out through the website. I was told that they would contact the driver and get back to me.
I was clear that the driver was wonderful, the issue I had was that the shore excursion was misrepresented on the website. The website very clearly says that the falls are 15-20 minutes away and that the total excursion time was 2 hours. This was absolutely not the case.
I have waited, submitted screenshots of their website, and have heard nothing back. Therefore I request a refund for misrepresenting what we were getting and causing us to lose our money as we were not able to return to the ship in the 2 hours promised.
I would never trust this group again. They have been unresponsive and unprofessional.
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Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews.
Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests.
Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount.
Our Unique Approach
While the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides.
Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback.
High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.See more
