I’m very disappointed with my experience. I mistakenly bought a student ticket for Monday (£7.99) when I actually needed it for Sunday (£5.99), so the cinema owed me £1.99. Instead, they charged me an extra £3.99 on top of what I had already paid, resulting in me paying more than a full-price general ticket (£11.75) for a student one. When I called to resolve the issue, one employee confirmed I should have received a refund, but another refused, citing "policy." There was no refund, no apology, just a careless attitude. This feels like a scam. Completely unprofessional and unfair—students should double-check their bookings since they clearly don't prioritize customer satisfaction.
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