This has been an absolutely terrible experience! I strongly recommend avoiding this service. We purchased tickets for a cheer event for my daughter, and it was clearly stated at the time of purchase that refunds would be granted if requested before the event. Unfortunately, our team pulled out, and I requested a refund several days before the event, providing the necessary documentation. Initially, the service tried to deny my refund request based on their policy. After resending the documents that confirmed my entitlement to a refund, I was told it would take 7-14 business days. Now that the 14 days have passed, I’m informed it will require another 14 days to decide if a refund can be approved. This was clearly advertised as a refund option. This is the worst ticketing agency imaginable.
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