I purchased 2 tickets the morning of an event. I didn't print or screenshot them right away because I would normally just print them from my account or the email. Although charged for the tickets, I never received them via email and they never showed up in my account. I had a few hours until the event, so I emailed their customer service. They acknowledged the order and said they re-sent it to me via email. I still did not receive it, and now it was time to go into the event so I had no choice other than to purchase two more tickets. Since contacting their "customer service", they have told me that they do not provide refunds and that I should just give or sell the original two tickets to someone else who needs them. The only issue with that........I NEVER got access to the original two tickets, so I cannot sell or give them to someone else........... They basically charged me for two tickets that I never received and now thus far have been unwilling to refund the money.
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