This has been the worst experience imaginable! I strongly advise steering clear of this service. We bought tickets for my daughter’s cheer event, and it was clearly stated during the purchase that “refunds will be granted if requested before the event.” Unfortunately, our team withdrew, and I couldn’t attend. I requested a refund several days prior and submitted the necessary documentation. Initially, the service claimed their policy did not allow for refunds. After resending the documents, I was informed it would take 7-14 business days. Now that the 14 days have passed, I’m being told it will take another 14 days to see if a refund can be approved. This was clearly advertised as a refund option. This is the worst ticketing agency out there.
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