Received a damaged item and was told that a ticket had been opened for a replacement. Due to a house move, I needed to find a replacement elsewhere and requested a refund along with return instructions. It has been nearly a month with no updates, return label, or refund from the company for the damaged product. I've tried to contact customer support multiple times without success, sometimes waiting on hold for 45 minutes. I'm now reaching out to my bank for a chargeback. I've noticed several recent negative reviews on a review platform for similar issues, so potential buyers should be careful as customer service appears to be lacking after payment.
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