I regret to add my voice to the negative feedback regarding the platform. Years ago, I attended several events they organized, which were well-managed, friendly, and efficient. When I saw a Star Trek convention was happening in Birmingham in August 2023, I eagerly booked my ticket in February 2023. Unfortunately, surgery I was scheduled for in April was postponed and then rescheduled for the day before the convention. I reached out to the service, and they kindly allowed my ticket to roll over to the following year. However, when they later announced the event's move to Blackpool for 2024, I expressed my inability to attend and they rolled it over to 2025. They then informed me that 2025's event would also be in Blackpool. Asking for a refund was met with refusal, as they claimed I was aware of the location change. I explained that the change was announced after my ticket was rolled over. The lack of response to my emails, even regarding a potential donation to charity, has left me frustrated. I can no longer pursue a chargeback from my bank, and it seems that the service has a standard policy against refunds. I have no interest in attending their events in the future.
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