Honestly super disappointed with my customer service experience at Showpo. They sent me a faulty item and additionally, I wanted to return the other pieces in the order so I emailed them asking how I should go through with getting a refund. They responded telling me I was out of the 7 days for the refund although I emailed them on the 7th day asking to return the items. I would’ve put the request in on day 7 but since I had to email them due to the faulty item it was day 8 when they responded. They wouldn’t budge on this policy regardless of the fact that I emailed them within the 7 days. It’s super frustrating and doesn’t seem like something they should want to lose a customer over. Good customer service is knowing when to make exceptions to a policy for certain situations. After this credit they just lost a loyal shopper. Hope it was worth it. Will also never recommend to friends again.
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Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
