I had a really frustrating experience with Showpo's customer service. I placed an order and realised right after that I forgot to use a discount code. I contacted their support team via the online chat immediately, hoping they could help apply it manually. Unfortunately, I was told that wasn’t possible.Instead, I was advised to place the exact same order again with the discount and just wait for the first one to arrive, then return it—at my own expense. This process is incredibly inefficient and puts the burden entirely on the customer, even when the mistake is reported right away.What made it worse is that I had a similar situation with another Australian brand, Meshki, and their team was so much more helpful and accommodating. Showpo’s customer service just doesn't measure up, and it’s really disappointing for a company of this size.
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Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
