I genuinely was so excited to receive my order. I ordered multiple dresses to take with me on a destination wedding. I ordered the pieces 3 weeks before the wedding hoping they would make it to me within the 7-10 business days, I had no idea it was even coming from Australia and had I knew I would have upgraded my shipping to arrive faster but after reading reviews, that wouldn’t have even mattered. My tracking hasn’t moved from Australia and I only got another shipping link to DHL by chatting them and them telling me in 48 hours it will update and be transferred to USPS. it never transferred and I’ve been on the phone with DHL and chatting them who told me the package has come through customs and was released but is unable to be located. They also told me if it was found, it would take another 8 days to even arrive to me……Told this to Showpo and my responses from them have been full of attitude and bad customer service. They have been so unhelpful and told me i had to wait 1 business day to put in a request to them to track down the order (this chat was at 9pm at night here and I stated that the next business day was in a few hours and all i got was attitude from the customer service agent.) once i waited, they still have yet to give me an update, and said that update would come in a few days, 2 days before I’m supposed to leave for this wedding because of when i put in the request…. I put in the request when I was told to put in the request. I’ve never been one to complain but the fact that I let them know my order was stuck in processing and lost, they couldn’t help me because they were in Australia. If this is their excuse then maybe don’t advertise that you ship to the US and that you won’t be helpful when the package is lost…. Seems like this is pretty normal for them per reading reviews. I’m genuinely so disappointed in this brand and will now be out of multiple dresses for this wedding that i spent a few $100 dollars on.Editing to add: 8/23/23Package has still not arrived and is lost in the mail. Customer service is 0/10 and their condescending attitude towards their customers is a real treat. Do not recommend.
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Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
