Editing my Review based off of support reaching out to me: overall seems like support is actually interested in helping our customers (vs. what I got from the first person I interacted with). They fully refunded my order, paid for my return, and gave me 20% off my next order. Overall, I still wish there was reviews from other customers (pictures from customers especially help in actually seeing what the clothes are like), more transparency in return cost, and a more direct way for customers to file their own tickets (in case the person on chat fails to do so). DO NOT SHOP HERE. First red flag, they dont show user reviews for their clothing. Second red flag, when the clothes finally arrived, they were not like the pictures at all, and one of my items literally smelled like a porto-potty. Last red flag and what sealed the deal for me, was when trying to return they charge a $20 flat rate fee for ANY RETURNS! paid directly to them... returns are based on weight, not just a flat rate fee for any return.. it cost more for me to ship it back to them then it did for them to ship it to me. My whole order was $112, so 20% of the cost just goes straight to returns...Then lastly, customer support is trash. They told me they were 'escalating' my issue, and then just did nothing- no email or anything. I will never be shopping from this terrible company. Plenty of other good boutiques out there and disappointing to see this place go down the drain.
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Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
