Really poor customer service. I tried to return items because they got stuck in customs and I had to pay a fee - I asked for a refund and someone from the team said that’s fine and that normally they give store credit but because of the difficulties I had with customs they’d give me a full refund as an exception. I wasn’t given a refund but given store credit. I chased the team multiple times over email to work out what had happened, no response, I then turn to the chat function and they confirmed that I would then get a refund - I didn’t, I got a % of the amount via refund, the rest on store credit. I go onto chat again and it turns out the way they worded this in their email meant they were not giving me a refund but only a % would be refunded and the rest on store credit. This definitely was not clear! I explained I wont use store credit because of the risk of more customs issues. This is still ongoing and it’s been 3 months.
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Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
