I’ve always been a loyal Showpo customer. However, recently, an express shipping order was promised to be delivered no later than a date. Now, 10 business days later, I’ve yet to receive my order. Upon using the chat customer service and speaking to customer service rep Andrea, she was not empathetic of the situation. I asked if I could get a refund due to Showpo not honoring the delivery. She merely kept saying I would have to return the items. But the problem is I have never received the items! And now, I have been inconvenienced to wait for the items to arrive (who knows when), contact Showpo again to get a refund processed, prepare the items with the return label, go to a local post office to drop off the items, wait for Showpo to receive the items, and wait for Showpo to process the refund BEFORE i can get my money back. I won’t be shopping here anymore due to this. I’m very disappointed in the service.
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Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
