Showpo was running a special where you received 25% off regular priced items if you download the app and place your order there. So, I downloaded the app and placed my order but didn't see any type of promo code so I assumed it would automatically be applied in check-out (silly me for assuming!) I placed my order and no discount was applied so It came to full price. I reached out to the chat for guidance on how I could get the 25% applied. I'll be honest, the first person I chatted with really rubbed me the wrong way. They gave me one option which I was unhappy with and quickly shut down the conversation, wishing me a great day and before I could respond, they had left the chat. Seriously?Thankfully, I was introduced to someone else who helped me figure out a solution that worked for both of us. They explained different options, how long each would take, and gave me suggestions on what I can do to ensure the delivery date wouldn't be pushed back. I wish I could disclose a name because they deserve a shout-out.Poor customer service blows my mind - especially in today's environment. After my experience with the first customer service rep, I made my mind up to never shop from Showpo, ever again. I will fully admit that there was actually a promo code in fine print that I was supposed to use during check-out so It was ultimately my fault but I realized seconds after placing the order.
Claim your business profile now and gain access to all features and respond to customer reviews.
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!