I booked a stay for a special occasion, only to discover upon arrival that the hotel required an additional £120 spa fee (£60 each for a few hours, plus another £50 for morning use), which was never disclosed at booking. When I raised this, the manager admitted these charges are only shown post-booking, which is misleading. The room was uninhabitable due to damp walls, making it unsafe for me due to allergies and hidden disabilities. When I voiced my concerns, the manager was rude, dismissive, and unhelpful. The situation left my friend and me in tears, having traveled a long way and wasted our holiday. We ended up with only a refund after a long battle with customer support. I strongly urge others to avoid this hotel, especially given the numerous negative reviews reflecting similar experiences.
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