Disappointing and over priced.We visited the spa on 25th Jan for my birthday - myself and my 2 sisters. Upon arrival we opted to have lunch first but the options on the menu were really limited with only two sandwiches to choose from because everything else was out of stock/ran out. This wasn't great but we were just trying to stay positive and enjoy the day.After lunch we went to get changed and the changing rooms were absolutely freezing, my sister was literally dithering she was so cold. We mentioned this at reception and were told they were aware of this issue. The same happened when we changed on exit as it was still freezing. Upon entering the spa area we decided to go in the pool outside which again was so so cold, a lot of the guests were saying the same, laughing about it and saying 'don't get in there, you'll freeze' when in reality its not funny, we booked that spa specifically for its mix of facilities. It was luke warm at best and whilst i appreciate it was January we weren't able to sit in it for long at all without shaking. It was miserable.We went for our treatments at 5pm, i was booked in for a 50 min facial which to my surprise was only 30 mins and it was over. The lady also started working on my head without asking first (i wear hair extensions). I asked what she was doing and she said she'd just do it with no product but if i'm completely honest it was like someone was just moving my hair around half heartedly, it was so unpleasant i almost asked for it to stop but i didn't want to offend but the whole experience was making me so stressed out. I also mentioned i was cold and was told she'd been doing treatments all day so she was warm - awkward! The whole experience was not enjoyable and also cut short considering we paid for a 50 min treatment. I wasnt even asked anything about my skin/problems etc at the start, it was so impersonal which again was just so sad, it was supposed to be a birthday treat for me. I could also hear the lady in the room next to us so clearly and all of their convo throughout so it wasn't relaxing at all.Lastly i wanted to speak to someone on checkout but there was that many people in reception that we couldn't get even close to the front and i was just told to put my towels in a pile on the floor. The influx of people was crazy.I'm not really one to complain at all but both my sisters and I saved up to visit the spa to celebrate my birthday and for it to then be such a negative experience it was just really sad.The spa cost us nearly £500 in total which might not be a lot of money to some people but it was to us. As mentioned we did report some of the issues on the day and tried to have a proper conversation at the end to which we were dismissed due to how busy it was. I have since contacted the spa to resolve but have been ignored via email, i have sent 4 now in total so i thought it was worth the word of warning for anyone else thinking of booking - spend your money elsewhere.
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