I don't consider myself a problematic customer, but my experience with this service has been the worst. I found their pricing to be excessive, but that was acceptable. The real issue arose when I tried to cancel my subscription. If you cancel before the year is up, you must pay upfront for all pending monthly payments, and you lose access to the service during that time! There’s no option to cancel auto-renewal. If you want to use the credits you paid for, you must remain subscribed and remember to cancel at the exact date. They charged me anyway, and after multiple attempts to reach them, I was told those were the conditions I agreed to. I never agreed to an endless subscription that is nearly impossible to cancel! I finally canceled and paid the fee, as I had no other choice. Please don’t fall into this trap like I did.
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