My experience with this company at their Pisa branch was disappointing and left me feeling very uneasy.
From the outset, there was persistent pressure to purchase full insurance. I declined multiple times, yet the upselling continued, which made the pickup process uncomfortable and unnecessarily drawn out.
The bigger issue came at drop-off. The vehicle inspection took over 10 minutes and felt excessively detailed, with staff going over the car in a way that seemed focused on identifying anything that could result in an additional charge.
Although no damage was identified, I was later charged €25 for “extraordinary cleaning.”
The car had only light dust consistent with normal driving conditions in rural Tuscany with no stains, no spills, and nothing beyond what should be covered under standard cleaning.
Importantly, I have my own time stamped photos taken at the point of return, which clearly show the actual condition of the vehicle.
After this experience, I reviewed feedback on other platforms and noticed similar comments from customers describing very detailed inspections and additional charges being applied. While I can only speak to my own case, this does raise concerns.
I have formally disputed this charge and will escalate further if necessary.
I would strongly advise future customers to:
1. Take detailed photos and videos at both pickup and drop-off
2. Be cautious of repeated insurance upselling
Overall, a very disappointing experience.
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SRC Rent Car è un noleggio auto e minivan senza conducente a breve termine, presente nei maggiori poli turistici della Sicilia, Toscana, Lombardia e Piemonte con l'esclusivo servizio di noleggio anche senza carta di credito. SRC inoltre ha creato il servizio Next To This Ability dedicato a persone con disabilità in possesso di patente speciale che necessitano di noleggiare un'auto. Sono a disposizione anche i servizi PET VOYAGE che permettono di portare con se il proprio animale domestico e NEXT TO YOUNG che permette il noleggio anche a giovani neopatentati. See more
