Review Time
Avoid this company. Our experience was unsafe, unprofessional, and felt like a scam.Shortly after picking up the car at the airport, at 13:27, a tyre pressure warning light turned on. Later in the afternoon, we discovered that one tyre was almost completely flat. We contacted the company at 17:45, and their response was shocking:they told us over the phone to drive with a flat tire, and even suggested that we should go ourselves to a workshop to repair it — despite having Premium Road Assistance included.From 17:45 until 19:30, they refused to activate roadside assistance. We were left stranded for almost two hours, and only after going to the Carabinieri (Italian police) did they finally agree to send a tow truck.They also promised to reimburse the taxi back to the airport, but now refuse to do it, claiming they need an invoice issued to the company. As tourists who do not speak Italian, it was impossible to obtain this from the taxi driver. We provided full proof of payment, including amount, date, time, and route, yet they still deny the reimbursement they had previously confirmed by email.The company now insists the vehicle was delivered in perfect condition, even though the warning light was clearly on at 13:27. Their refusal to acknowledge the problem, the dangerous advice they gave, and their refusal to honour reimbursement commitments show a complete lack of professionalism.A company that delivers defective cars, gives unsafe instructions, denies proper assistance, and refuses to honour its own promises cannot be trusted.I strongly advise avoiding this rental company.
Well, that was… an experience.I rented a car from SRC and paid extra for their “Premium Insurance” — you know, the one that supposedly covers everything. Turns out, “everything” means everything except the wheels, the engine, the underbody, and basically anything that can actually get damaged. Oh, and roadside assistance? Nope, that’s also extra.At pickup, I was strongly encouraged (read: pressured) to buy even more insurance — because apparently the “premium” one isn’t premium enough. By that point, it felt less like renting a car and more like auditioning for a scam prevention commercial.And when returning the car, the lady suddenly “discovered” a bumper dent I somehow didn’t see when picking it up. Even though my insurance supposedly meant I wouldn’t pay for any damage, she started marking it down like it was the crime of the century.In short — if you enjoy feeling like a confused tourist being gently robbed with a smile, this is the perfect place. Otherwise… maybe look elsewhere. 🚗💸😅
We were wrongly charged for a missing parcel shelf that was never provided with the vehicle. Despite our clear communication, SRC refused to investigate or acknowledge the issue. To make matters worse, they charged us and never returned our deposit. This feels like intentional exploitation, not just poor service.I’ve reported the case to Discover Cars and will escalate it to consumer protection authorities. I strongly advise others to avoid SRC – I will do everything I can to ensure no one else is misled by this company.
End of October 2025 we've rented a car at SRC Milano Linate. Staff, Salwa, was friendly and took her time to explain everything. Only downside is that 3. weeks after I've returned the car, I'm still waiting for the blocked amount on my creditcard to be released; this takes longer than expected and then it should be. Other than that, happy to have rented here and will certainly rent a car here next time again.
It was a disappointing and unprofessional experience. We hired a fiat 500 from Milan Airport on 24/10, returning Monday 27/10. The first Fiat 500 wouldn’t start but neither mechanic or sales guys believed us and so all sat in the car turning the key..... the second fiat offered had frontal damage, the bumper was hanging off and they eventually found a third car, a diesel which was an unpleasant drive. Every car in their lot had scrapes, dents etc which compared unfavourably to the nice and well kept cars from the other vendors.
We collect our can in the Palermo City office. We were dealing with Masimo who when went above and beyond to accommodate us. He gave us maps and suggested lots of sights to see. Car was returned to Palermo Airport and staff were also efficient and friendly. Highly recommended company
I want to warn others about my recent experience with SRC Rent Car at their Florence location (Reservation #65005979). What should have been a straightforward rental turned into one of the most stressful and dishonest travel experiences I’ve ever had.Forced Insurance (€400)Despite being covered by my credit card insurance, I was told by staff that unless I purchased their additional insurance, I would lose my reservation and forfeit nearly €700 already prepaid. The agent insisted the “system would not allow” me to proceed without it. This was not a choice—it was coercion under threat of losing the car entirely.No Staff at OfficesWhen we arrived (well within the 6-hour grace period), neither of SRC’s two Florence offices were staffed. Both the glass office and the brown building were locked and vacant. We wasted over an hour walking back and forth with heavy luggage and a senior family member before finally being let in. This unnecessary delay then became their excuse for claiming we were “late.”Damaged & Wrong VehicleInstead of the large station wagon we reserved, we were handed a smaller, heavily damaged SUV—scratched panels, dents, and poor interior cleanliness. It was clearly unsuitable for rental, but by this point, after the threats and delays, we had no choice but to accept it.Systemic Pattern of AbuseAfter my experience, I began researching reviews and discovered many others describing the same scam: customers being told their cards were blocked or their reservations in danger unless they paid around €400 extra. I’ve attached one such recent review (from September 2025) showing nearly identical circumstances. This is not an isolated incident but a disturbing pattern of dishonesty.Conclusion:SRC Rent Car’s practices are misleading, coercive, and exploitative of travelers who are tired, vulnerable, and under time pressure. I strongly advise avoiding this company. I am pursuing this matter with Italian and EU consumer protection agencies and will be raising it with local government officials.Save yourself the stress—choose a different rental company.
I want to advice everyone reading this to not use this car rental provider. We have been scammed at the desk when picking up the car. The lady said our credit card was blocked and was not working multiple times. We could only get the car when we paid 400 euro's for full coverage and extra's. As we were with a very little kid after a long flight we decided to pay it. When we later asked our bank if the card was blocked, they confirmed nothing happened. A big scam. Also discover cars , the intermediary we used, used a lot of words to say they could not do anything for us. Which also shows that you can better not use them as an intermediadery. They do not have your back as a customer. Stay away from both of them. We will not get our money back, but I hope I can save others from these scammers.
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SRC Rent Car è un noleggio auto e minivan senza conducente a breve termine, presente nei maggiori poli turistici della Sicilia, Toscana, Lombardia e Piemonte con l'esclusivo servizio di noleggio anche senza carta di credito. SRC inoltre ha creato il servizio Next To This Ability dedicato a persone con disabilità in possesso di patente speciale che necessitano di noleggiare un'auto. Sono a disposizione anche i servizi PET VOYAGE che permettono di portare con se il proprio animale domestico e NEXT TO YOUNG che permette il noleggio anche a giovani neopatentati. See more
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