Avoid this company. Our experience was unsafe, unprofessional, and felt like a scam.Shortly after picking up the car at the airport, at 13:27, a tyre pressure warning light turned on. Later in the afternoon, we discovered that one tyre was almost completely flat. We contacted the company at 17:45, and their response was shocking:they told us over the phone to drive with a flat tire, and even suggested that we should go ourselves to a workshop to repair it — despite having Premium Road Assistance included.From 17:45 until 19:30, they refused to activate roadside assistance. We were left stranded for almost two hours, and only after going to the Carabinieri (Italian police) did they finally agree to send a tow truck.They also promised to reimburse the taxi back to the airport, but now refuse to do it, claiming they need an invoice issued to the company. As tourists who do not speak Italian, it was impossible to obtain this from the taxi driver. We provided full proof of payment, including amount, date, time, and route, yet they still deny the reimbursement they had previously confirmed by email.The company now insists the vehicle was delivered in perfect condition, even though the warning light was clearly on at 13:27. Their refusal to acknowledge the problem, the dangerous advice they gave, and their refusal to honour reimbursement commitments show a complete lack of professionalism.A company that delivers defective cars, gives unsafe instructions, denies proper assistance, and refuses to honour its own promises cannot be trusted.I strongly advise avoiding this rental company.
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SRC Rent Car è un noleggio auto e minivan senza conducente a breve termine, presente nei maggiori poli turistici della Sicilia, Toscana, Lombardia e Piemonte con l'esclusivo servizio di noleggio anche senza carta di credito. SRC inoltre ha creato il servizio Next To This Ability dedicato a persone con disabilità in possesso di patente speciale che necessitano di noleggiare un'auto. Sono a disposizione anche i servizi PET VOYAGE che permettono di portare con se il proprio animale domestico e NEXT TO YOUNG che permette il noleggio anche a giovani neopatentati. See more
