I want to warn others about my recent experience with SRC Rent Car at their Florence location (Reservation #65005979). What should have been a straightforward rental turned into one of the most stressful and dishonest travel experiences I’ve ever had.Forced Insurance (€400)Despite being covered by my credit card insurance, I was told by staff that unless I purchased their additional insurance, I would lose my reservation and forfeit nearly €700 already prepaid. The agent insisted the “system would not allow” me to proceed without it. This was not a choice—it was coercion under threat of losing the car entirely.No Staff at OfficesWhen we arrived (well within the 6-hour grace period), neither of SRC’s two Florence offices were staffed. Both the glass office and the brown building were locked and vacant. We wasted over an hour walking back and forth with heavy luggage and a senior family member before finally being let in. This unnecessary delay then became their excuse for claiming we were “late.”Damaged & Wrong VehicleInstead of the large station wagon we reserved, we were handed a smaller, heavily damaged SUV—scratched panels, dents, and poor interior cleanliness. It was clearly unsuitable for rental, but by this point, after the threats and delays, we had no choice but to accept it.Systemic Pattern of AbuseAfter my experience, I began researching reviews and discovered many others describing the same scam: customers being told their cards were blocked or their reservations in danger unless they paid around €400 extra. I’ve attached one such recent review (from September 2025) showing nearly identical circumstances. This is not an isolated incident but a disturbing pattern of dishonesty.Conclusion:SRC Rent Car’s practices are misleading, coercive, and exploitative of travelers who are tired, vulnerable, and under time pressure. I strongly advise avoiding this company. I am pursuing this matter with Italian and EU consumer protection agencies and will be raising it with local government officials.Save yourself the stress—choose a different rental company.
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SRC Rent Car è un noleggio auto e minivan senza conducente a breve termine, presente nei maggiori poli turistici della Sicilia, Toscana, Lombardia e Piemonte con l'esclusivo servizio di noleggio anche senza carta di credito. SRC inoltre ha creato il servizio Next To This Ability dedicato a persone con disabilità in possesso di patente speciale che necessitano di noleggiare un'auto. Sono a disposizione anche i servizi PET VOYAGE che permettono di portare con se il proprio animale domestico e NEXT TO YOUNG che permette il noleggio anche a giovani neopatentati. See more
