Appalling Service. I would not recommend buying an appliance if this is who they use to fix your appliance. We have had an issue with a dishwasher, that was fixed 4 times whilst under warranty. It broke again out of warranty and was offered a new dishwasher at a reduced price. After waiting over 3 months - when it came the replacement be installed, the engineer could not remove the old dishwasher (that the previous engineer had taken out and put back). We were told at our cost we needed to get the dishwasher out of situ and contact them when it was and a courier would re-deliver 'Not install' the new dishwasher - an engineer arrives to 'install the dishwasher? and refused to install it because the old dishwasher had been disposed of. The service and attitude of their customer service staff is appalling. They have since emailed to say they will refund our money and will not supply a new dishwasher as we have not kept the old one! They expected me to keep a dishwasher that was leaking water - for 3 weeks until they were dropping off a new dishwasher - when the previous correspondence said they had the right to change their contract and not install and take the old dishwasher away because actually their engineers should not have touched the dishwasher ' as it was a tight fit' - it too 5 engineer visits to then refuse to install a new dishwasher! Appalling service and will ensure I never purchase a Bosch Appliance again so i never have to experience this company again and will certainly be sharing my experience with my friends and colleagues.
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