Apparently Sierra Trading Post has attached itself to a conglomerate of companies including TJMax. In any case, I placed orders with Sierra.Com. The first couple of orders were fine. I purchased shoes that I needed at a big discount. Later, I purchased running shoes for my daughter for Christmas: Saucony Progrid Triumph 4 Running shoes in unisex sizing. I think the problems might have been linked to the unisex sizing. I placed an order for a Women's size 7/Men's size 5.5. What I received was a pair of Men's size 4 and Women's size 5.5. I did not realize the mistake until actually gifting them to my daughter. I went onto the Sierra Web site to set up a return. Returns can be made directly with their stores, but there are none in our area. I found their site very confusing to set up a return. Part of the problem might have been related to my never really setting up an account with them. I'd simply checked out through Paypal. I sent an email to Sierra's customer service asking for help. Their response was very complicated and confusing. Eventually, I received more than one response from different agents with one contradicting another. I did receive a return mailing label from one agent which I appreciated, since others were telling me I'd have to pay for shipping myself in advance. Bear in mind, this mistake was made by them. I decided to open up a case with Paypal instead of going it on my own. I laid out all of the facts in the case. Sierra was slow responding, and when they did respond, they made a low ball offer of considerably less than I paid for the shoes. That wasn't right, so I refused their offer. Paypal made me aware that the offer would go away if I rejected it, but I rejected it anyway. I was never able to find out why Sierra offered less than I paid for the shoes. It could be because there was another paid of shoes that cost less within the same order and they were confused. Or perhaps they discounted it because they took off for the shipping label. I was never really told why. Sierra continued taking their time and not refunding. I was asked by Paypal to add a photo which I did. Only one I had was showing the box label that indicated the size that I was sent by Sierra. Luckily, I took the photo prior to shipping the shoes back to them. The return process began shortly after Christmas at the end of December. Tracking shows that Sierra received the shoes by, I believe it was, January 7th, 2026. Regardless of Sierra's having the shoes back in their possession, their next request made to me through Paypal (well into February) was that I needed to ship them back and they would refund the requested amount. I attached the shipping information including tracking and delivery onto the Paypal case. Then I waited and waited. I'm not sure if Sierra ever agreed to the total refund and acknowledged that they received the shoes. It would appear that Paypal looked at the details of the case and found in my favor. I'm grateful to Paypal for their help, but this whole process became very time consuming and was drawn out much to long due to the failures of Sierra. I could understand and forgive the original mistake of sending me the wrong size of shoes. Mistakes like that can happen. What I can't forgive is their lack of processing the return in any sort of easy and comprehensive fashion. It's as though one department of Sierra does not talk to another department, and all of their agents are on separate pages. The return process began at the end of December. I did not receive my refund until February 14th, 2026, and then, only with the help of Paypal. That's much longer time frame than it should have been. Plus, there was never any hint of an apology for messing up my gifting and wasting my time.
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