I placed my order on 13 January 2022, but FedEx, another joke of a company, has not delivered my package as of today, 22 January 2022. I contacted Sierra’s customer service, and the representative, Sandra, told me that I have to wait until 28 January; they allow 15 days for FedEx to deliver. She couldn't get me off chat fast enough. Oh, also, my order was delayed by Sierra claiming my address hadn't been verified; they never contacted me. I only found out because I contacted them for the first time to see why my package hadn't shipped yet. Funny, my address has been verified numerous times by all the carriers, including FedEx, that have been delivering packages during the pandemic. Additionally, Sierra didn't delay charging my account for the items they couldn't ship because they needed to ‘verify’ my address. My advice to you, shop somewhere else. Sierra and FedEx equally offer no customer service, and frankly, neither care if you receive your items undamaged and on time. You, the customer, are a mere inconvenience that has made them multi-billion-dollar corporations. In other words, their ideology is, you need them more than they need you.
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