Horrible customer service. I had no idea Sierra Trading Post was bought up. This makes so much sense now. I had good experience in the past, but this time, just horrible. I bought cross country ski boots on their website. I received them less than 2 weeks ago. I just tried them out last weekend and nearly broke my foot. The shoe didn't fit into the old 3-pin binding properly and the soft rubber made me slip out multiple times. They should be lucky I didn't break anything, because I would have sewed them after this response. Dear Amy sent me a nice automated message without any recognition of me nearly breaking my foot, which I clearly stated in my message to them. Read for yourself. I'm sure multiple people are getting the same message:Thank you for contacting Sierra Customer Service!We are very sorry to hear that you are not satisfied with your product. To confirm, the item does not meet our 40/30 day return criteria and, therefore, cannot be returned. Please note, items must also be returned in original condition. We ask that items be inspected for satisfaction immediately upon receipt so they can be returned right away. We have implemented a 40/30 day return policy for items in original condition in order to keep our costs low so we can pass the savings back to you, our customers. Please feel free to review our return policy on our website.Again, we are truly sorry for this inconvenience and greatly appreciate your understanding. Have a great day!Please have a wonderful rest of your day! If you have any other questions or concerns, please don't hesitate to contact us. We are always happy to help!Sincerely,Amy
Claim your business profile now and gain access to all features and respond to customer reviews.
