I have been a loyal customer of Sierra Trading Post since 2006, spending thousands of dollars on their products. I rarely have to return items because I know my sizes well, and most of the time, the fit is perfect for me. However, my recent purchase of hiking pants and shoes was a complete disaster. Despite my weight remaining the same, neither the shoes nor the pants fit me at all. I requested a return, sent the items back with the provided label, only to discover that I never received a refund. The lack of concern for my loyalty and the years I have spent with them is appalling. I asked for a credit to use on future purchases, but they refused to provide one. The customer service was unhelpful, with no option to escalate my complaint to a higher-ranking representative. The whole experience was cold and rude. I will be taking my business elsewhere, and I strongly advise others to do the same
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