Our household has been Sierra Trading Post customers for 30 years and have been generally satisfied until this past year or so.Order processing and shipping times have become absurd and unacceptable,their returns process laborious.Moreover, we have ordered more than one item now which has not been as pictured or described on their website. Frankly, it now feels less like an error and more like a bait and switch tactic.The return of such an item should be easy and hassle free for the customer, right ?Wrong, at least according to Sierra.A return shipping fee will be charged for the return of a product due to their error/deception.Also absurd and unacceptable.For the latest example, every review of the item we purchased is exactly the same- customers stating that it is not as described or pictured.Having been customers for so many years, we do understand that the items we purchase are either close outs or irregulars; we have generally had no issues with that for three decades.What we do have a problem with is being deceived by Sierra who takes no responsibility for their actions.As such, I can no longer state, in good faith, that this company is trustworthy or values their customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
