I subscribed to SignNow for my small business, believing I was purchasing an annual plan that would cover our ongoing signing needs. What I discovered was that the subscription includes no meaningful number of included invites, and charges are automatically applied without clear notice when you exceed an internal usage threshold.In my case, a €192+ charge was applied automatically with no explicit approval at the time of billing, no prior warning, and no prompt to confirm the charge. The platform’s only explanation was that this is “outlined in the Terms of Use,” which I was supposedly bound to. When I asked for a refund due to lack of consent for this charge, they refused and said the only way to avoid further charges was to cancel the subscription entirely, effectively forcing me to stop using the service.This billing model is not transparent or fair for business use, especially for recurring HR and document workflows. Automatic charges without clear, active authorization are unacceptable, and this experience has led me to abandon their platform. I cannot recommend SignNow for business customers who need predictable, controllable billing.
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signNow is an eSignature solution that enables business to be conducted anywhere and anytime and, on any device. SMB friendly, intuitive UI and API, transparent pricing, 24/7 Support. All paid plans include unlimited number of users.
