Review Time
On the documents, they asked me to sign for a $4000.00 Loan. On the last page, they somehow acquired my user name for my bank, and they requested my password. As desperate as things get, NEVER supply anyone your user name and password to your bank account, NEVER!! If you do contact your bank ASAP, by giving them access to your account They will have access to rob you blind.
I received a phishing email from SignNow's domain. The sender falsely claimed affiliation with a conference I'm attending and asked for my credit card information.I contacted SignNow's customer support, and let them know a scammer was using their service. They explicitly refused to take responsibility or do anything about this. If you are an end user, then I recommend you mark all email from this company as spam. And if you are a potential customer, know that I will be going to unusual lengths to make sure that no email from this company gets within a mile of my employer's servers.
On the documents, they asked me to sign for a $4000.00 Loan. On the last page, they somehow acquired my user name for my bank, and they requested my password. As desperate as things get, NEVER supply anyone your user name and password to your bank account, NEVER!! If you do contact your bank ASAP, by giving them access to your account They will have access to rob you blind.
We considered SignNow as an alternative to Docusign. The product looked fine based on the free demo but we couldn’t get a response from their sales team. We chased multiple times for basic information and got nothing back. We eventually gave up and stayed with Docusign. Disappointing - if you can’t get a reply from sales, what’s support going to be like once you’re a customer.
Appalled. Just signed up to a $30/plan for our small business as was attracted to the unlimited users which will be helpful as we grow as we are only a team of 2 at present. The $15/month price advertised was dishonest as this doesn't exist - only works out at this price if you pay for a full year upfront which I'm glad I didn't do as after payment and after an hour of tailoring settings, hidden at the bottom is a tiny usage cap of 100 documents which was not displayed anywhere and then a $1.80 charge per document. So the attraction of the unlimited users is completely fake as the cap means this is irrelevant in reality. It's outrageous to charge a subscription and per document. We will very likely be cancelling within 30 days and looking for an honest company. What a total waste of time.
I subscribed to SignNow for my small business, believing I was purchasing an annual plan that would cover our ongoing signing needs. What I discovered was that the subscription includes no meaningful number of included invites, and charges are automatically applied without clear notice when you exceed an internal usage threshold.In my case, a €192+ charge was applied automatically with no explicit approval at the time of billing, no prior warning, and no prompt to confirm the charge. The platform’s only explanation was that this is “outlined in the Terms of Use,” which I was supposedly bound to. When I asked for a refund due to lack of consent for this charge, they refused and said the only way to avoid further charges was to cancel the subscription entirely, effectively forcing me to stop using the service.This billing model is not transparent or fair for business use, especially for recurring HR and document workflows. Automatic charges without clear, active authorization are unacceptable, and this experience has led me to abandon their platform. I cannot recommend SignNow for business customers who need predictable, controllable billing.
I was with SignNow for about 6–7 years, back when they were a smaller company trying to compete in the market. As the company grew, so did the pricing—and unfortunately, the attitude around it. Prices increased dramatically (easily 10x) with little to no meaningful notice.The first frustration was the move to charging per 100 additional invites. Essentially: “We now charge for every extra 100 invites—pay up.” Not ideal, but manageable if usage tracking were accurate.That leads to the biggest issue I just experienced:The plan usage screen is inaccurate.SignNow bills you for an additional 100 invites once you cross that threshold. My account clearly showed 83 extra invites used, yet I was billed for 100 invites at $360 USD. As a Canadian customer, that’s nearly $500 CAD.I contacted support (agent name: Ping). Ping claimed that their “back-end” numbers showed I exceeded 100 invites, despite acknowledging that the usage display on my plan was incorrect. I repeatedly explained that I relied on that screen specifically to avoid crossing the threshold, as I could not afford the extra charge. Instead of addressing the discrepancy, I was repeatedly sent their refund policy.I did receive a refund—but it was $137 USD short (roughly $200 CAD). I accepted it just to be done with the situation, but the experience was frustrating from start to finish.At the end of the day, this works out to about $3.60 per document, which in my opinion is unreasonable. If you choose SignNow, be aware that the plan usage screen is unreliable, and you’ll likely need to export reports regularly and track usage manually just to avoid surprise charges.Would I work with them again? No.There are other signing platforms—such as Zoho Sign—that offer the same functionality, a solid API, and cost a fraction of the price.
I was charged for overlapping subscription periods for the same SignNow service, resulting in duplicate paid time with no added value. I contacted support multiple times requesting help or a simple service-time credit, but SignNow repeatedly passed responsibility to Apple and declined to assist. I ultimately had to resolve the issue through my bank. The product works, but the billing support experience was disappointing.
Make sure you look WAY WAY WAY down the features page, below the features, below the testimonials, all the way to the "FAQ" and WAY WAY WAY down all the way to the last FAQ to see that airSlate SignNow limits the number of documents for signature you can send to a low monthly number. That's the first thing people would want to know, and it seems like they're intentionally hiding it. Don't be fooled!
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signNow is an eSignature solution that enables business to be conducted anywhere and anytime and, on any device. SMB friendly, intuitive UI and API, transparent pricing, 24/7 Support. All paid plans include unlimited number of users.
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