signnow.com

Beware using SignNow Plan Usage Screen For Counting Extra Invites

I was with SignNow for about 6–7 years, back when they were a smaller company trying to compete in the market. As the company grew, so did the pricing—and unfortunately, the attitude around it. Prices increased dramatically (easily 10x) with little to no meaningful notice.The first frustration was the move to charging per 100 additional invites. Essentially: “We now charge for every extra 100 invites—pay up.” Not ideal, but manageable if usage tracking were accurate.That leads to the biggest issue I just experienced:The plan usage screen is inaccurate.SignNow bills you for an additional 100 invites once you cross that threshold. My account clearly showed 83 extra invites used, yet I was billed for 100 invites at $360 USD. As a Canadian customer, that’s nearly $500 CAD.I contacted support (agent name: Ping). Ping claimed that their “back-end” numbers showed I exceeded 100 invites, despite acknowledging that the usage display on my plan was incorrect. I repeatedly explained that I relied on that screen specifically to avoid crossing the threshold, as I could not afford the extra charge. Instead of addressing the discrepancy, I was repeatedly sent their refund policy.I did receive a refund—but it was $137 USD short (roughly $200 CAD). I accepted it just to be done with the situation, but the experience was frustrating from start to finish.At the end of the day, this works out to about $3.60 per document, which in my opinion is unreasonable. If you choose SignNow, be aware that the plan usage screen is unreliable, and you’ll likely need to export reports regularly and track usage manually just to avoid surprise charges.Would I work with them again? No.There are other signing platforms—such as Zoho Sign—that offer the same functionality, a solid API, and cost a fraction of the price.

Date of experience: Dec 16, 2025