At the end of October I ordered a backlit sign for my storefront, I received it sometime in November and it was cracked on one corner and the lights were so strong it was blinding. I reached out and purchased a dimmer and I was promised a new acrylic font replacement. Now it’s December and the lights completely stopped working. The company offered a replacement of the LED module but nothing has been delivered or replaced yet since November. I would have to pay the electrician again for replacing all of those parts and the company doesn’t want to offer a partial refund. I’ve been dealing with this for over 2 month which delays everything for me. I doubt I’ll have it delivered and ready before this year ends. It’s been stressful and a frustrating process. The reason I am giving 2 stars is because they are responsive and the design is nice but my concern is quality since every item delivered to me was defective.
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