Review Time
I was a bit confused about why my sign came with 2 separate power cords and dimmers coming out of it. BUT apart from that... The process was smooth, the design came out great, and overall very happy with my new Arcade Neon sign. Would definitely use signs.inc again
I was a bit confused about why my sign came with 2 separate power cords and dimmers coming out of it. BUT apart from that... The process was smooth, the design came out great, and overall very happy with my new Arcade Neon sign. Would definitely use signs.inc again
Hi, I had made a previous review on December 18th. The logo had previously arrived damaged in transit. By January 12th I had already received a replacement logo. They called me once, and proceeded with the replacement speedily. I have updated my review to 5 stars. I would highly recommend signs.inc. Their service was quick and efficient. I probably spoke to 4 different customer service reps while I was trying to decide, but they all had the latest information and carried on the conversation without a beat. Throughout the whole process, they have many steps that you need to provide your approval before they will go to the next phase. They provide the mock-ups with pantone and visuals. I wasn't sure whether the finished product would be what I was envisioning, but everything was perfect. I would definitely use signs.inc again.
I like sign.inc it just one thing. Make sure your final sign where everything is proportion correctly. I have a star on my sign, when they change the dimensions for your sign they change the entire thing so the star got distorted and turned out not like what I want. I hope this review let sign.inc know that they should be more careful with small detail n people sign. This is partially my fault for assuming that it would make sense to keep the star, star shape. Over all good customer service.
The customer service we received from the beginning was exceptional. They worked with us until we got the product the way we wanted it. They provided a mock up of the product so we could view it and know what we were ordering. The product we ordered came shipped to us and each piece was hand wrapped and taped. All colors schemes matched and products looked amazing!
At the end of October I ordered a backlit sign for my storefront, I received it sometime in November and it was cracked on one corner and the lights were so strong it was blinding. I reached out and purchased a dimmer and I was promised a new acrylic font replacement. Now it’s December and the lights completely stopped working. The company offered a replacement of the LED module but nothing has been delivered or replaced yet since November. I would have to pay the electrician again for replacing all of those parts and the company doesn’t want to offer a partial refund. I’ve been dealing with this for over 2 month which delays everything for me. I doubt I’ll have it delivered and ready before this year ends. It’s been stressful and a frustrating process. The reason I am giving 2 stars is because they are responsive and the design is nice but my concern is quality since every item delivered to me was defective.
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