silentbeacon.com

3.9
3.9 Based on 20 reviews

The Silent Beacon is designed with a fundamental focus on personal security, safety, and accessibility, ensuring that these critical elements are not just features, but the core tenets of its functionality. This device is engineered to provide users with ...

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Gary
Fastest security device scam

Fastest security device? No, Fastest scam. If there was a ZERO rating I’d use it. The instruction booklet is poorly written, vague, and little use. Right from the start had difficulty linking the device to my cell phone. Called for tech service and the young lady had no clue what to do. She was actually reading from the vague, useless instruction booklet. Sounded confused as if she had never used or trained on the device. She said she would have to have someone with more experience contact us either by phone or email. She was ready to end the call but never took our cell phone number or email. No one ever got back to us. Finally got the device linked, but not the way the instructions said. When linked the device eats up battery power. Due to the poor instructions we misunderstood how to unlink the device from the cell phone. We called tech service again and the second young lady was also devoid of knowledge about the device. Again we were told someone would contact us. No cell or email contact information was asked for. She was ready to hang up without the information. Finally figured things out. We added the two contact names as our free plan allowed. However, later, we had to delete and change one contact. We attempted to add back a second contact and a message popped up saying we were only allowed two contacts by our plan. The pop-up stated we could only add a contact now if we joined their monthly plan for $1.99/month. We only have one contact name in the system. We decided to return the device. Called tech service to find out how to return it. We were told we would have to email a request for a form. The email address (repeated several times) was bogus. They never replied with a form. We googled a site, managed to get the form else where. The instructions stated to fax the request form in to the company. There was no fax to receive the form. We scanned the form and sent it by email. Doubt we will ever hear from them. Save your money and avoid the aggravation.

1
Date of experience: Nov 14, 2019

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Business Details

  • The Silent Beacon is designed with a fundamental focus on personal security, safety, and accessibility, ensuring that these critical elements are not just features, but the core tenets of its functionality. This device is engineered to provide users with a reliable means of protection and communication in emergency situations. It enables quick access to help with a simple press, directly connecting users to emergency services or predefined contacts, thereby reducing response times and potentially saving lives. Furthermore, its user-friendly design ensures that individuals of all ages and abilities can operate it effortlessly, making security and peace of mind accessible to everyone. Whether you’re a parent, a senior citizen, or an outdoor enthusiast, the Silent Beacon offers a versatile and essential tool for your safety arsenal.See more

  • email support01@silentbeacon.com
  • call 8886521172
  • language http://silentbeacon.com

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