Review Time
True Customer Service! Within 2 minutes of placing the call I was talking to a Human Being, Sharan! I was having problems installing the Silent Beacon App, my fault, Sharan was very patient with me in solving the problem and even answered other questions I had. Purchasing a device, such as Silent Beacon, means your life has enough aggravation. It is so nice to have a good Customer Service experience, and the Silent Beacon device works perfectly.
My wife and I both tried setting this call alert device up, but found it too difficult to succeed. I called to get info to send it back, but Sharon, the tech person was super patience, knowledgeable! She just was great. And I took up a lot of time. So Silent Beacon is committed to real person help. I will only know if the device does what it claims if my wife needs to push the button. We kept the device because of Sharon.
In 2021, I did not have the best of experiences with Silent Beacon; however, I was recently contacted by the CEO himself to make the situation right. I am impressed by the company's desire to do right. I received a replacement and I am beyond delighted in the product. You can clip the item to clothing or you can wear it on the band like a watch. Thank you, Silent Beacon, for helping me believe in the product and the service that you provide.
This device is inexpensive compared to other options, but it is difficult to operate if you don't have strong fingers, which many older people and people needing physical assistance lack. You must have a cell phone with you at all times, which defeats the purpose (I could just call 911, right?), and I need to continually recharge the battery. The company did send me a new device after confirming that the first one sent to me was not functioning properly. They could improve the website by explaining what all the different colors mean. I had a difficult time to connect the second one because of the difficulty in operating the buttons and understanding the different colors and sounds the device was making. I don't have full confidence in the device.
24 hours to charge battery, completely dead in 3 days while on standby. Told that is normal. Lol. 1out of 4 days needed for charging. Constantly drops connection. Lots of better options with better warranty, 90 day returns and no restock fee. Scam rip-off buyer beware.
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The Silent Beacon is designed with a fundamental focus on personal security, safety, and accessibility, ensuring that these critical elements are not just features, but the core tenets of its functionality. This device is engineered to provide users with a reliable means of protection and communication in emergency situations. It enables quick access to help with a simple press, directly connecting users to emergency services or predefined contacts, thereby reducing response times and potentially saving lives. Furthermore, its user-friendly design ensures that individuals of all ages and abilities can operate it effortlessly, making security and peace of mind accessible to everyone. Whether you’re a parent, a senior citizen, or an outdoor enthusiast, the Silent Beacon offers a versatile and essential tool for your safety arsenal.See more
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