Ordered a "Thank you for Hosting Us" gift for a friend in November. I received notification that the package had been delivered to her home in Pinehurst NC. A few days after receiving that notification, we spent Thanksgiving at her home. The gift had not arrived as I'd been led to believe it was. I contacted Siligrams customer service who, initially, seemed intent on resolving the issue. They said that they'd send a shipment to my home instead so that I could be sure it arrived. I said that I'd take care of getting the gift to my friend. What they instead did, was ship another order to my friend home in NC. That shipment never arrived. I received a message from one of their customer service representatives who said they would "personally" make sure this was resolved satisfactorily. It is now nearly two weeks since I received that message, and they are now not responding to my messages. In a nutshell, I ordered two monogramed ice trays and a large doggie bone tray for a friend in November of 2024. It is now January 2025 and they have not remedied the situation. I spent over $156 dollars for this gift. I will of course now seek whatever recourse is available as they clearly have failed to resolve this issue, Don't make the same mistake I did. There are legit companies out there that truly care about delivering a quality product, Siligrams is not to be trusted. Update: After contacting the friend I ordered this gift for, the Siligrams rep was able to confirm she had received the second shipment they sent. My friend had no idea who sent the gift, because Siligrams failed to include the gift card that I had ordered along with the merchandise.
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