I ordered 3 double tray ice cubes on December 1st for Christmas gifts, knowing that customization would take some time. Unfortunately, all my designs needed adjustments, so I had to settle for initials and basic stock designs instead. I was still looking forward to giving these as fun gifts. My plan was to freeze the cubes on Christmas Eve to serve drinks with them on Christmas Day. However, they shipped on December 18th, and I received them on December 26th—one day after Christmas, despite my order being placed on December 1st. Unbelievable! The tracking information was stuck with no updates since December 24th at 5:26 AM, when it showed it was in my state. I reached out to the company, but received no response, not even an apology. I will not be ordering from them again.
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