I purchased a duvet cover and sheets, and while the quality is good, I'm struggling with the return process since the color and size were not right for me. This is where the 3-star rating comes in. Customer service has been frustrating; I received an auto-reply stating I'd hear back in 48-72 hours, but it took almost 5 days for a response, which only confirmed my request to return. Now I've been waiting another 24 hours for further assistance, leading to nearly a week of poor communication and an ineffective return process. Even though the quality is good, I won't be reordering due to the issues with returns.
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Silk + Snow is a premium memory foam mattress company. The mattress ships in a box directly to your home with a 100 night risk free trial.
