Review Time
Product was fine, though my wife didn't like the color. I'm writing this because I emailed them to start a return and it's been six days and they haven't gotten back to me. Now on with their chat window and it's taking FOREVER. Clearly they are either stuck having to respond to too many windows, or this representative is incompetent and unresponsive. Either way, this has totally turned me off to this company.
I ordered a couch from a company expecting the same professional service I received just two weeks prior, when their partners delivered a bed frame without issue. Unfortunately, I was mistaken. Today, the delivery driver refused to carry the couch inside or even onto the covered porch. Instead, they left the heavy boxes directly on the driveway in -20°C weather. My supposed "luxury" furniture was abandoned in the snow, slush, and road salt. I had to rush to move the heavy boxes inside myself to avoid water damage to the fabric. It’s unacceptable for a premium furniture company to partner with carriers who won’t even place items on a dry doorstep. If you’re purchasing large items, be cautious: "delivery" might just mean finding your sofa in a snowbank at the curb. The company works with a delivery partner that seems to have disabled their Google Reviews to obscure their poor service. Since I can’t warn people on their page, I’ll do it here: if your delivery is assigned to this partner, cancel it immediately. They left my furniture in the snow and refused to assist.
I'm worried that their shipping practices may not be trustworthy. I placed an order two weeks ago, and the delivery dates keep changing. After speaking with their support, they assured me it would arrive today, but nothing has come. I tried calling, but they were closed. This feels very much like a scam.
I'm worried that their shipping practices may not be trustworthy. I placed an order two weeks ago, and the delivery dates keep changing. After speaking with their support, they assured me it would arrive today, but nothing has come. I tried calling, but they were closed. This feels very much like a scam.
These are the best sheets I've ever bought. I initially ordered one set, and after experiencing their comfort, I immediately wanted another. The customer service was outstanding, and my shipments arrived ahead of schedule. I highly recommend their silk pillowcase for an even more luxurious sleep.
I purchased a duvet cover and sheets, and while the quality is good, I'm struggling with the return process since the color and size were not right for me. This is where the 3-star rating comes in. Customer service has been frustrating; I received an auto-reply stating I'd hear back in 48-72 hours, but it took almost 5 days for a response, which only confirmed my request to return. Now I've been waiting another 24 hours for further assistance, leading to nearly a week of poor communication and an ineffective return process. Even though the quality is good, I won't be reordering due to the issues with returns.
I had a disappointing experience with customer service after ordering a bed frame and night tables from this company, which claims to prioritize customer care. The night tables arrived promptly, but it's been a week without updates on the bed frame's shipment. I spoke to customer service twice after waiting on hold for 30 minutes, but received no answers. When I requested a refund, they said they couldn't process it immediately and would need to consult with someone else. I'm left without the bed frame, my money, and any clear answers.
We really like our natural latex king-size mattress from this company, which replaced a defective one. The replacement process was efficient, but getting the old mattress taken away was a hassle, requiring six emails over a month. While the representatives were polite, they were ineffective. It took around four weeks to arrange for the pickup, even though the actual removal team was fast and courteous.
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Silk + Snow is a premium memory foam mattress company. The mattress ships in a box directly to your home with a 100 night risk free trial.
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