Review Time
This company fails to uphold their return policy. Their website explicitly promises an easy return to their Sydney location within 14 days, assuring customers peace of mind. However, they denied my return and only offered a 20% discount on a future purchase. Who would want to shop there again? A rating of zero would be more appropriate if possible.
This service fails to uphold its return policy. The website clearly claims: easy returns within 14 days. Shop with total peace of mind. However, they denied my return and only offered a 20% discount on my next purchase. As if anyone would consider shopping there again. A zero rating if that were an option.
I had a great experience with the service as I needed a replacement/refund due to color issues on two occasions. Both times, I was met with prompt and courteous service. A replacement was sent the first time, and a refund was processed the second time without any issues.
I was eager to buy, but they mention a choice between human remy hair and synthetic hair. The listings on the website are not clear, unlike other sites. I searched for remy human hair, and only halos appeared without any descriptions of the hair type. I will likely buy synthetic anyway, but I wasted a lot of time trying to figure out what they are made of.
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