My silver cuisine order was held up by FedEx and spoiled. Getting through to some help took over 24 hours either on the phone or through email. They said they would go ahead and send me a replacement box at No cost. 2 Days Later nothing has been done and now the possibility is it will be sent out and it'll sit over the weekend at the FedEx and spoil again. It takes this company 24 to 48 hours to respond. They are either way understaffed or horrible and people must complain. It's too bad because I really like the meals and the idea of silver cuisine
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