silver.bistromd.com

4.1
4.1 Based on 139 reviews

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Average Rating

4.1

/
5

139 Reviews

5 Star
55%
4 Star
25%
3 Star
6%
2 Star
3%
1 Star
11%

All Reviews

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Review Time

Ken Zicker
Poor delivery practices and no customer service

First order placed arrived thawed and 5 of the 10 meals were leaking. Called and emailed with no response.

1
Date of experience: Aug 20, 2025
GC98
Silver Cuisine non-delivery

Food ordered the past two times was never delivered. The excuse the first time (11/18/24) was that they'd changed their shipping company and it hadn't picked up the order. Reordered for the following week, no excuse given for not delivering. Emailed and got responses twice, then they stopped responding. No return calls when I left a message.

1
Date of experience: Nov 21, 2024
Wes L.
spoiled food

I ordered meals. They said it shipped on the 11th. I received on the 23rd. Exterior box was wet. Nothing was refrigerated. I tossed the entire box in the trash. Never again. Don't use them. They never returned my calls. Never got my money back.

1
Date of experience: Nov 11, 2024
Carlene
My silver cuisine order was held up by almost non-existent customer service…

My silver cuisine order was held up by FedEx and spoiled. Getting through to some help took over 24 hours either on the phone or through email. They said they would go ahead and send me a replacement box at No cost. 2 Days Later nothing has been done and now the possibility is it will be sent out and it'll sit over the weekend at the FedEx and spoil again. It takes this company 24 to 48 hours to respond. They are either way understaffed or horrible and people must complain. It's too bad because I really like the meals and the idea of silver cuisine

2
Date of experience: Sep 23, 2024
Ronald Carter
Frozen hospital food

If you love hospital food, these are for you! Meals are frozen and are supposed to be thawed in refrigerator before microwaving. I put them directly in the microwave (which they say can also be done) for more convenience. These meals are 2-3 times as expensive as Healthy Choice meals and taste about the same if not worse in some cases. I had jerk chicken with spinach and corn and chicken was dried out, spinach was mushy and the corn was okay. Other meals were as bad except the chicken pad thai which I threw out after a couple of bites. The one good thing is it’s easy to choose diabetic, low calorie, and/or low salt meals. Reading labels gets the same results with more taste elsewhere.

1
Date of experience: Sep 06, 2024
Shirley B.
Need to start over

BistroMD under the Silver Cuisine label, has made progress in the lowering of sat fat, and other trashy ingredients. In the most recent batch, most entrees were decent, some more decent than others. However, one-Roasted Tofu with charred red pepper sauce-proved to be inedible and ended up in the rear of our property where wild things roam.

1
Date of experience: Apr 27, 2024
I just ordered from BistroMD and Silver…

I just ordered from BistroMD and Silver Cuisine and I can not say enough GREAT things about their customer service. First I spoke with ANDY who explained all of my ordering options and he had fantastic recommendations for my family's current needs.Then I called back to place my order because I was having a problem with the website and I spoke with LAURA who took care of everything and fixed my account issue and placed my order right then and there. LAURA was over the top friendly, clearly understood my needs and took care of everything. This Heart Healthy, Gluten Free and Diabetic Meal delivery service has a meal for EVERYONE and has a program for everyone's needs whether for a short period or long with a great price point value. No commitment is needed for continual service, except once you taste the food you will be sold on the service. Quick, delicious HEALTHY meals with an over-the-top Customer service department. I cannot thank BistroMD and Silver Cuisine for being there for my family when we needed it the most.

5
Date of experience: Aug 27, 2023
Dallas Barnes
After surgery, convenient portion control.

After surgery, I was looking for convenient and healthy prepared meals. Need high protein, low sugar, low sodium. Loved the chicken marsala, chicken picata, pork loin, beef stew. would like to pick vegetables! don't like pickled beet slaw nor egg plant. Husband on blood thinners so limits dark greens like snap peas, broccoli and green beans. breakfast items not worth the price for that size portion! we added toast or English muffin. Salmon OK but scraped off mustard dill sauce.

4
Date of experience: Jun 02, 2023
Fabian Brown
Disappointed

You can buy better tasting, nutritious meals at the store for a lot less money than Silver Cuisine. There is no way to track your order. I made both of my purchases (both over $100) thru MyPoints and have never received any points from Silver Cuisine. The whole thing seems like a bit of a scam for older people.

1
Date of experience: Dec 27, 2022
Shelley Adams
Silver Cuisine - Terrible

Purchased about 8 meals from Silver Cuisine for my in-laws for something different after 3 years of receiving Freshly meals. I thought they would appreciate a change from Freshly but they said the Silver Cuisine meals were terrible - tasteless and the protein tough. Disappointed but we all now appreciate Freshly that much more.

1
Date of experience: Sep 11, 2022

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