Review Time
My Beloved Father lived at the San Juan Capistrano location for almost 3 years. Dad was a proud and strong man who grew to love being there. Silverado Staff did an exceptional job of taking care of him. I can’t say enough about the wonderful support, environment and professional people that work there. My sisters and I visited Dad frequently. We had a unique view of almost daily experiences, both for him and other residents. There were always positive interactions between residents and staff. We got to know Sheila, Casey, Stephanie, Jacklyn, Breanna, Olga and so many others. They felt like family as they compassionately cared for Dad. We had the utmost trust in them. They’re simply the best. Silverado Hospice offered him an added layer of medical oversight. I could say so much more. If you have a loved one that needs memory care, you can’t do better than Silverado. My sisters and I hugely appreciate all they did for Dad. Thank you!!
After looking at several memory care facilities for my husband I decided on Silverado in Frederick Maryland. The facility is clean, bright filled with sunlight. The rooms are large and comfortable with a private bath in each one. The focus is on maintaining as much brain health as possible by keeping the resident engaged and happy and purposeful. The food is very good. The activities are many and varied. There is an on-site full-time social worker. There's a 24/7 Health Center They also do their own physical therapy on site. And they welcome family participation and have activities for the families as well as the residence. There is a spa on site where the residents can get their hair cut, a shave and other services. Visitation is welcome as is taking your loved one out for the day or even a few days. My husband has only been there two weeks and already I see him participating in so much more than he did at the last facility he was living in. I feel supported also. There is a family support group that you can attend either in person or virtually. The staff is friendly, well trained in dementia care, open to suggestions and very kind.
As a Seniors Real Estate Specialist, I have the opportunity to visit many Independent, Assisted, and Memory Care communities—and Silverado Thousand Oaks stands out as one of the best for Memory Care. Memory Care is their sole focus, and they truly excel at it.From my visit, it was clear that Silverado has an incredible team. I had the pleasure of meeting with Rob, the Administrator, and Jessica Torres, the Marketing Manager, both of whom were welcoming and highly knowledgeable. What impressed me most was the longevity of their staff—stability in leadership and caregiving is crucial in Memory Care, and Silverado delivers on that front.The facility itself is warm and inviting, with furnished rooms available for both shared and private accommodations. More importantly, Silverado goes above and beyond in keeping residents engaged and active, ensuring they live with purpose and joy.One of the most thoughtful aspects of Silverado is their commitment to family involvement. They encourage frequent visits, and family members are even welcome to join their loved ones for meals at no extra charge—a rare and wonderful perk that fosters connection. Additionally, they maintain transparency in pricing, with no hidden fees for services that other communities often charge extra for.If you’re looking for exceptional Memory Care for a loved one, Silverado Thousand Oaks should be at the top of your list. Visit, ask questions, and compare—you’ll see why it’s the best choice!
A Heartbreaking Failure: A Critical Review of Silverado Hospice Care for My Dying MotherHospice care is meant to be a compassionate, respectful, and professional service designed to ease the suffering of terminally ill patients, ensuring their dignity in their final days. Sadly, my experience with Silverado Hospice care for my dying mother proved to be a painful testament to how this vital service can, in some cases, fail those who need it most.From the outset, the level of care provided was shockingly insufficient. Despite being promised a team of highly trained professionals, my mother was left to endure prolonged periods of isolation and neglect. The staff members, when they did arrive, often appeared disorganized and overwhelmed, with little regard for her specific needs or comfort.What’s even more disturbing is the lack of communication. We, as a family, were often left in the dark about my mother’s condition and prognosis. There was no proactive conversation regarding her evolving care needs or any updates on her comfort level. The few times we managed to reach out, we were met with frustration and indifference. Important details about her care were not shared with us in a way that would have allowed us to make informed decisions.The emotional toll of this experience was compounded by the consistent failure of the hospice staff to provide meaningful emotional support, not just for my mother, but for our family. We had been promised that hospice would provide holistic care, addressing not only physical needs but also the emotional and psychological aspects of dying. In reality, this promise was hollow. The social workers and counselors who were supposed to be providing comfort and guidance were largely inaccessible, leaving us to navigate the most painful and vulnerable period of our lives without proper support.What’s most tragic is that, at its core, hospice care should have been an opportunity to offer solace in her final days, yet it became an experience marred by incompetence and cruelty. The service, which is designed to support patients and their families through an incredibly difficult journey, instead subjected us to more grief, frustration, and helplessness.Hospice care can and should be a source of comfort and relief for families going through the most difficult time imaginable. My mother, like so many others, deserved better than what was provided—a faceless, fragmented service that failed to meet her basic needs. It is deeply disheartening to know that such a critical service can fall so far short of its promises. Families who choose hospice should be able to trust that their loved ones will be cared for with dignity, compassion, and professionalism, but sadly, in our case, that trust was completely shattered.
Just a word of thanks to Dior, Engagement Director at Silverado Hermann Park. You always make every holiday celebration so special with programs, decorations, refreshments or dinner. Most of all you are always so welcoming to our entire family when we visit with my husband. The Christmas celebration was festive and joy filled. The staff joined in to make everything ready for a wonderful day! Thank you so much!
Silverado VP Legal just acknowledged the management team and medical director didn't check on my husband of 82 years old prior to submitted the Citalopram to Omnicare CVS...this company failed miserably in operation and medical practice. If you have loved one in this facility, you need to monitor the management team - the communication between management team and caregivers is a great concern. Also the hygiene, health and safety concerns should be monitored. They claimed they do the laundry everyday which means they mix several residents' wash in one load...
I cannot say enough positive things about Silverado Memory Care community. From the moment I first interacted with the staff, their incredible empathy and genuine care stood out. They went above and beyond to ensure I felt secure and supported during what was a very scary and uncertain time for me and my family.Although my mother did not ultimately make it to the facility, I had no doubt she would have been in the best possible hands. The staff's attentiveness and compassion gave me so much confidence in their ability to provide exceptional care. It’s clear they are deeply committed to their residents and their families, and that level of dedication made all the difference for me.I am incredibly grateful for their kindness and professionalism and would highly recommend Silverado to anyone seeking a memory care facility for their loved one.
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Silverado enriches the quality of life and the human spirit through three key areas of service: Senior At Home Care, Memory Care Communities, and Hospice Care. Learn more about our main service lines and how we enrich lives through personalized attenti...
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