The best customer service I have experienced. As wonderful as the quality of these products are sometimes issue do arise as that’s life, but how a company treats you when this happens says a lot about them. I have ordered mainly all Silver Cross items for my Son and the quality has always been wonderful and I have nothing but praise. However have just had an issue with my Sons Silver Cross Duel Mattress. I phoned customer services on Monday evening and quickly got through, they asked me to send some images over of the issue and I woke up the next morning to a notification saying a new mattress will be being sent to me, and once it arrives please contact them again as they will be happy to collect the old mattress. Really easy and straightforward and I have been very pleasantly surprised by this company and how they treat their customers. Cannot recommend enough and thank you for making what could have been a very stressful situation completely smooth sailing. Also would like to thank and credit the wonderful customer service team who have helped me with this, and provided outstanding customer service. Thank you!
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Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
