I was annoyed recently because I was unable to purchase a replacement wheel for my Kensington pram as Silver Cross now outsource their replacement parts and I published a poor review.However when I complained to the highest level they sent me a replacement wheel free of charge.When I emailed to thank them I mentioned that I also couldn’t buy a replacement mattress of the correct size and today I received a new one from them also at no charge so they have seriously redeemed themselves in my eyes.However I still maintain that a firm of such long standing and calibre should stock a full range of spares to purchase but thank you anyway Silver Cross.
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Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
