Spent a fortune on the Reef 2 bundle with i-size dream car seat. Went for Silver Cross due to my belief they were a reputable company with excellent products. We have had nothing but problems with the products since we purchased them in August. The pram is stiff and difficult to collapse (the main reason we went for this pram as it was easy to collapse in the shop demo!) - customer services keep going back and forth asking for proof in videos/photos (how can you take a video/photo of a stiff button?). We were also sent the wrong connectors so have not been able to connect the car seat to the frame and despite claiming for this, have still not been sent these.We have now been offered an inspection/repair of the pram but they have said they would need 5 business days and would not be able to offer a loan product in the meantime. Given my little one uses the bassinet for naps and the pram is used daily - how are we supposed to go several days without a pram??? It's not like we have a spare on hanging around at home.As for the car seat, I have sent several emails to customer services due to concerns about the safety of it as it is very upright and promotes chin to chest. I discussed with my health visitor who agreed and advised I complained about this. I no longer feel safe driving my little one in it as her head dips forward when she sleeps and rattles around when I go over bumps. Again, silver cross have asked for photograph evidence and have speculated that I have not fitted this correctly?? When I went to the shop I purchased this from, they feel she has already outgrown the seat after just 5 months!?!?It has been around a month now going back and forth with them and my issues have still not been resolved. Currently the whole travel system is not fit for purpose after the amount of money we spent. I have barely been able to go out these past few weeks due to this and I am extremely disappointed. I am not usually one to complain but have tried to resolve these problems with customer service before writing a bad review but dissatisfied with the constant back and forth and delays, given the travel system is one of the most important items you need for a baby and needs to be functioning! I will not be using silver cross again and I will also be advising others the same.
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Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
