AVOID AT ALL COST!!!Silver Cross Dune & Newborn Pod Bundle. The Newborn Pods belly band which has velcro closing was rendered DANGEROUS & completely uselss after just 1 short stroll. The belly bands velcro strips stick to the fabric and have completely ripped the fabric leaving loose, long elasticated threads all over the pod. They can very easily wrapped around an infants finger or worse!!!! In my case, The pushchair seat has one leg strap on the magnetic harness shorter than the other. So even without the Pod I have no safe way to secure my newborn infant in this unit. The Dune comes with a cup holder that, even on the smoothest of footpaths, splashes hot coffee all over the unit & the infant inside. The wheels on the Dune are so narrow that the unit tips forward on its 2 front wheels sending the rear wheels up in the air with newborn inside. Ive been asked to send a video of this....Seriously, do you actually want proof of me harming my chid or a video of him in ICU before you will act on my very serious concerns. The bundle is completely useless to me as it cannot be used safely! Maxi Cosi Cabriofix Car Seat is an alternative (recommended) infant seat & I purchased this as their own Silver Cross car seat was extremely heavy. I purchased the recommended Universal adaptors for the seat from the same stockists. They leave the Maxi Cosi shaking all over the place as the unit is being wheeled. The customer Service provided by Silver Cross stockist in Ireland is appalling (David Lowe) and I have been left with a product I cannot use, along with all the extras I forked out for footmuff (€145, Seat Liner x 2 €110) I have contacted them numerous times to explain that perhaps my unit could have a production fault but they dont want to admit this. no other option but to purchase another newborn bundle that I can use safely. Shocking customer service for Irish Customers!!!! I have done all in my power to get David Lowe to resolve but they continue to avoid and lie to me via email,evennoffered a new replacement but on collection it was a damaged shop floor model, therefore I am hoping Head Office (UK) can see this and step in
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