We bought a Silver Cross "Special Edition" pram in 2019 when our first grandchild was born, believing SC to be the "creme de la creme". Little did we know how wrong that was.Our first grandchild - born in 2019 - and second grandchild born in 2022 both successfully used it until the pram base wouldn't fold up to put in the car. It was obvious that the grip button on the handle wasn't retracting the clips, so I contacted SC customer services, only to be told they don't have parts. FIVE YEARS old (at the time), and they don't have parts?!! As the pram was unusable, I did my own work on it, and quickly found that the design was poor - the cable (very like a bicycle brake cable) had frayed on both sides of the button, and broken on one side. I contacted SC again, only to be given the same answer. If they don't have any cable, how on earth do they manufacture new prams?I am disgusted with their attitude. I had hoped to have it repaired, then hopefully gift it to a family who may not be able to afford a SC pram and would appreciate it. Instead, it will have to go to our recycling centre, a waste of our money and a chance to help someone in need.The lesson - avoid Silver Cross. They used to make excellent prams, but they are are now living on a currently undeserved reputation with no interest at all in dissatisfied customers.
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Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
