I ordered a personalized tree topper featuring a character. The image showed it in 3D, but what arrived was flat. It was advertised as a plush item holding a star, but instead, it was just a flat piece of plastic that is unsuitable for a Christmas tree. Additionally, it shipped from overseas and took a month to arrive, which was frustrating. I wish I had known this beforehand. I wouldn't recommend spending your money on this service due to misleading advertising; you end up dissatisfied with what you receive.
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